SMS/Text Messaging Policy

Effective Date: July 3, 2026

The Optical Experience is committed to protecting your privacy and providing clear communication regarding our text messaging services.

By providing your mobile phone number and opting in to receive text messages from The Optical Experience, you agree to the following terms.

Program Description

The Optical Experience uses SMS (Short Message Service) to communicate important information related to your relationship with our practice.

Messages may include, but are not limited to:

Appointment confirmations
Appointment reminders
Appointment scheduling updates
Eyewear order updates
Contact lens order updates
Contact lens follow-up reminders
Prescription notifications
Billing and payment reminders
Recall reminders for annual eye examinations
Practice announcements
Patient satisfaction surveys
Review requests
Birthday greetings
Promotional offers and special events (when you have provided the appropriate consent)

Some communications may be available in English or Spanish based on your communication preferences.

Opting In

You may opt in to receive SMS messages by:

Providing your mobile phone number during registration or checkout
Completing an online form that includes SMS consent
Scheduling an appointment through our website
Providing written consent in our office
Providing verbal consent to a member of our team, when permitted

By opting in, you authorize The Optical Experience to send text messages to the mobile number you provided.

Message Frequency

Message frequency varies based on your appointments, orders, services, and communication preferences.

You may receive multiple messages depending on your activity with our office.

Message & Data Rates

Message and data rates may apply according to your wireless carrier's plan.

The Optical Experience is not responsible for any charges imposed by your mobile carrier.

Opting Out

You may opt out of SMS communications at any time by replying STOP to any text message you receive from The Optical Experience.

After opting out, you will receive one final confirmation message confirming your request. No additional SMS messages will be sent unless you choose to opt in again.

Need Assistance?

Reply HELP to any text message for assistance.

You may also contact us directly:

The Optical Experience

Phone: (561) 401-0902

Email: destynee@myopticalexp.com

Website: www.myopticalexp.com

Consent Is Not Required

Your consent to receive text messages is not a condition of purchasing products or receiving services from The Optical Experience.

You may still receive services if you choose not to participate in SMS communications.

Privacy

The Optical Experience respects your privacy.

Mobile phone numbers, SMS opt-in information, and SMS consent will never be sold, shared, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

We may use trusted service providers to facilitate the delivery of text messages on our behalf. These providers are contractually obligated to protect your information and may only use it for the purpose of providing messaging services for The Optical Experience.

For additional information regarding how we collect, use, and protect your personal information, please review our Privacy Policy.

Supported Carriers

SMS delivery depends on your wireless carrier. The Optical Experience is not responsible for delayed or undelivered messages caused by carrier issues, network availability, or technical interruptions.

Changes to This Policy

The Optical Experience reserves the right to update this SMS/Text Messaging Policy at any time.

Any changes will be posted on this page with an updated effective date.

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