Notice of Privacy Practices (HIPAA)
Effective Date: July 3, 2026
Notice of Privacy Practices
The Optical Experience
5601 Corporate Way, Suite 117
West Palm Beach, FL 33407
Phone: (561) 401-0902
Email: destynee@myopticalexp.com
Website: www.myopticalexp.com
Our Commitment to Your Privacy
The Optical Experience is committed to protecting the privacy, confidentiality, and security of your Protected Health Information ("PHI").
This Notice explains how your health information may be used and disclosed, your rights regarding your health information, and our responsibilities under the Health Insurance Portability and Accountability Act (HIPAA).
We are committed to treating your health information with the same level of care and professionalism that we provide during every patient visit.
How Our Practice Operates
The Optical Experience is an independent optical practice providing eyewear, contact lens services, optical dispensing, and concierge optical care.
Comprehensive eye examinations are provided by licensed independent eye care providers utilizing secure telehealth technology while patients are physically present in our office.
Because multiple healthcare professionals may participate in your care, different portions of your medical record may be maintained by different providers.
For example:
Medical examination records created during your eye examination may be maintained by the examining eye care provider or their designated electronic health record (EHR) system.
Records related to eyewear purchases, contact lens fittings performed by The Optical Experience, optical measurements, repairs, warranties, and dispensing services are maintained by The Optical Experience.
When necessary, we coordinate with your examining provider to help ensure continuity of care while maintaining appropriate privacy protections.
Our Legal Responsibilities
The Optical Experience is required by law to:
Maintain the privacy and security of your Protected Health Information (PHI).
Provide you with this Notice of Privacy Practices.
Follow the terms of the Notice currently in effect.
Notify affected individuals if a breach of unsecured Protected Health Information occurs, when required by law.
How We May Use or Disclose Your Health Information
We may use or disclose your health information for the following purposes:
Treatment
To provide, coordinate, or manage your care.
Examples include:
Contact lens fitting services
Optical dispensing
Coordinating telehealth examinations
Referrals to ophthalmologists or specialists
Communication with your healthcare providers
Payment
To:
Verify insurance benefits
Submit insurance claims
Process payments
Collect balances due
Healthcare Operations
To:
Improve patient care
Maintain quality assurance
Train staff
Comply with state and federal regulations
Maintain professional licensure
Appointment Reminders & Communications
We may contact you by:
Telephone
Text message
Email
Mail
These communications may include:
Appointment reminders
Appointment confirmations
Eyewear pickup notifications
Contact lens follow-up reminders
Billing reminders
Annual recall reminders
Other communications related to your care
You may request an alternate method of communication whenever reasonably possible.
Referrals
If additional medical evaluation or treatment is recommended, we may assist with coordinating referrals to ophthalmologists, specialists, primary care physicians, or other healthcare providers.
Only the minimum necessary information will be shared to facilitate your care.
Your Rights
You have the right to:
Receive a copy of your records
You may request access to records maintained by The Optical Experience.
If records are maintained by the independent examining provider or another healthcare provider, we will gladly assist in directing your request to the appropriate office whenever possible.
Applicable administrative fees permitted by law may apply.
Request a correction
You may request that inaccurate information be corrected.
Request confidential communications
You may request that we communicate with you in a different way or at a different location.
Request restrictions
You may request restrictions on certain uses or disclosures of your information.
While we will consider all requests, we may not always be legally required to agree.
Receive a copy of this Notice
You have the right to receive a paper or electronic copy of this Notice at any time.
Our Responsibilities
The Optical Experience is committed to:
Protecting your privacy.
Limiting disclosures to the minimum necessary information.
Using administrative, physical, and technical safeguards.
Training team members regarding HIPAA compliance.
Complying with all applicable federal and Florida privacy laws.
Questions or Complaints
If you have questions regarding this Notice or believe your privacy rights have been violated, please contact:
Privacy Officer
The Optical Experience
5601 Corporate Way, Suite 117
West Palm Beach, FL 33407
Phone: (561) 401-0902
Email: destynee@myopticalexp.com
You may also file a complaint with the:
U.S. Department of Health and Human Services
Office for Civil Rights
You will not be penalized or retaliated against for filing a complaint.
Changes to This Notice
The Optical Experience reserves the right to update this Notice of Privacy Practices at any time.
The revised Notice will be posted in our office and on our website with an updated effective date.
Contact Us
The Optical Experience
5601 Corporate Way, Suite 117
West Palm Beach, FL 33407
Phone: (561) 401-0902
Email: destynee@myopticalexp.com
Website: www.myopticalexp.com