Privacy Policy

Effective Date: July 3, 2026

At The Optical Experience ("The Optical Experience," "we," "our," or "us"), protecting your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, schedule appointments, purchase products, communicate with us, or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

About Us

The Optical Experience is a concierge optical practice dedicated to providing personalized eyewear, contact lens services, and in-office telehealth eye examinations in a private, one-on-one setting.

Business Information

The Optical Experience
5601 Corporate Way, Suite 117
West Palm Beach, FL 33407

Phone: (561) 401-0902

Email: destynee@myopticalexp.com

Website: www.myopticalexp.com

Information We Collect

Depending on how you interact with us, we may collect information including:

  • Name

  • Mailing address

  • Email address

  • Telephone number

  • Mobile phone number

  • Date of birth

  • Appointment information

  • Insurance information

  • Eyewear prescriptions

  • Contact lens information

  • Payment information

  • Purchase history

  • Communications with our office

  • Information submitted through online forms

We may also automatically collect limited technical information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of website visits

  • Cookies and similar technologies

How We Use Your Information

Your information may be used to:

  • Schedule and manage appointments

  • Confirm, reschedule, or cancel appointments

  • Provide optical products and services

  • Process eyewear and contact lens orders

  • Verify insurance information

  • Process payments

  • Respond to questions and customer service requests

  • Improve our website and patient experience

  • Meet legal and regulatory requirements

  • Protect against fraud or misuse

SMS/Text Messaging

If you voluntarily opt in to receive text messages from The Optical Experience, you consent to receive SMS communications related to your relationship with our office.

These messages may include:

  • Appointment reminders

  • Appointment confirmations

  • Recall reminders

  • Glasses and contact lens order updates

  • Prescription notifications

  • Billing reminders

  • Service announcements

  • Patient education

  • Promotional offers

  • Birthday greetings

  • Review requests

Some messages may be available in English or Spanish based on your communication preferences.

Message frequency varies depending on your appointments and interactions with our office.

Message and data rates may apply according to your mobile carrier.

Reply STOP at any time to unsubscribe.

Reply HELP for assistance.

You may also contact us at (561) 401-0902.

Mobile phone numbers, SMS consent, and opt-in information are never sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.

Consent to receive text messages is not required to receive care or purchase products or services.

Cookies

Our website may use cookies and similar technologies to improve website performance, remember preferences, analyze traffic, and enhance the user experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

Payment Information

Payments made through our website or third-party payment processors are securely processed by those providers. The Optical Experience does not store complete payment card information on its servers.

Information Sharing

We do not sell your personal information.

We may share information only when necessary with trusted service providers who assist us in operating our business, including providers that support:

  • Appointment scheduling

  • Electronic health records

  • Secure messaging

  • Payment processing

  • Website hosting

  • Insurance verification

  • Optical laboratories

  • Shipping and delivery services

These providers are contractually required to protect your information and use it only for the services they perform on our behalf.

We may also disclose information when required by law or to protect our legal rights.

Healthcare Privacy

When applicable, patient health information may also be protected under the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare privacy laws.

This website Privacy Policy does not replace our Notice of Privacy Practices.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information directly from children through our website.

Your Choices

You may contact us to:

  • Update your information

  • Correct inaccurate information

  • Request deletion of certain information where permitted by law

  • Withdraw marketing communications

  • Ask questions regarding this Privacy Policy

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Policy Updates

We may update this Privacy Policy periodically. Changes become effective immediately upon posting to this page.

Contact Us

If you have questions about this Privacy Policy, please contact us.

The Optical Experience

5601 Corporate Way, Suite 117

West Palm Beach, FL 33407

Phone: (561) 401-0902

Email: destynee@myopticalexp.com

Website: www.myopticalexp.com