Terms and Conditions

The Optical Experience – Terms & Conditions

By booking an appointment with The Optical Experience, you agree to the following terms:

1. Appointment Confirmation

Appointments are confirmed once booked. Please notify us at least 24 hours in advance for cancellations or rescheduling. No-shows will require a deposit for future bookings.

2. VIP Appointment Policy

Appointments scheduled before 10 AM or after 5 PM (Mon–Fri), and before 11 AM or after 4 PM on Saturdays, are considered VIP appointments and include a $20 VIP fee for after-hours, enhanced service.

3. Eyewear Fitting Fee (No Purchase)

Clients who schedule an eyewear styling session but do not purchase eyewear will be charged a $20 service fee for the time and expertise provided.

4. Payment & Processing Fees

Payment is due at the time of service. A 30% deposit is required to begin any eyewear order. We accept Zelle, HSA/FSA, and all major credit/debit cards. All card swipes, digital taps, or inserts are subject to processing fees, which help us keep our service pricing affordable.

5. Refunds, Remakes & Order Processing

All eyewear sales are final. Custom lenses begin processing immediately after your appointment and cannot be canceled. Deposits on canceled orders are forfeited as a restocking fee. One complimentary remake is allowed for prescription changes within 90 days. No restyles are permitted due to our detailed fitting process.

6. Mobile Concierge Services

All mobile visits are subject to a concierge fee, based on distance from our location. Rates start at $20 and will be confirmed during booking. Mobile services include fittings, deliveries, or repairs.

7. Prescription Access

Clients are entitled to a copy of their paid prescription upon request. To obtain records, email Destynee@myopticalexp.com or call 561-401-0902.